Shipping policy

Shipping Policy

Last Updated: 21 Oct 2025

Welcome to VAYOME! We are committed to providing you with the best shopping experience, including reliable and efficient shipping services. Please review our shipping policy below.

1. Shipping Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
  • You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Rates & Delivery Estimates

We offer multiple shipping options to cater to your needs:

Shipping Method Estimated Delivery Time Shipping Cost

Standard Shipping

(US, UK, CA, AUS, NZ, DE)

 7-10 business days

For purchase ($0 - $60.99): cost $2.99

For purchase ($61 and up): Free shipping

Express Shipping

(US, UK, CA, AUS, NZ, DE)

 6 - 9 business days

For purchase ($0 - $60.99): cost $4.99

For purchase ($61 and up): cost $2.99
Standard Shipping (International Order) 7-11 business days

 For purchase ($0 - $60.99): cost $2.99

For purchase ($61 and up): Free shipping
Express Shipping (International Order) 6 - 9 business days

For purchase ($0 - $60.99): cost $5.99

For purchase ($61 and up): cost $2.99

Note: Delivery times may vary depending on your location, carrier delays, or external factors beyond our control.

Please be informed that the Express Shipping method is applicable to almost all the products in our store except a few. We sincerely apologies for that. Here is the exclusion list:

  • Hyaluronic Acid Serum
  • Pure Unrefined Batana Hair Oil
  • Anti-Fatigue Hydrogel Eye Patches

3. International Shipping

  • We currently ship to:
    • United States
    • Asian Countries
    • Europe
    • North America
    • Oceania and
    • South America
  • International shipping rates vary based on destination and package weight.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

4. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number.
  • You can track your order using the tracking link provided in your email.

5. Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
  • Certain restricted items may have additional shipping limitations.

6. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated delivery time, please contact our support team at support@vayome.store.
  • If an order is lost due to a carrier issue, we will assist in filing a claim and may offer a replacement or refund, depending on the case.

7. Returns Due to Failed Delivery

  • If a package is returned to us due to incorrect shipping information provided while purchasing product(s) or failure to collect, the customer will be responsible for re-shipping costs.
  • If you wish to return the product upon receiving it in good condition (e.g., if you changed your mind or ordered the wrong item), a restocking fee of 10% may be deducted from your refund.

8. Changes to Shipping Policy

We reserve the right to update this shipping policy at any time. Any changes will be posted here.

For any shipping-related inquiries, please contact us at support@vayome.store.

Thank you for shopping with us!