Refund policy

Return and Refund Policy

Last Updated: 30 August 2025

At VAYOME, we strive to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

To be eligible for a return, the item must:

  • Be in the same condition as received
  • Be unworn or unused significantly
  • Have all tags attached
  • Be in its original packaging
  • Be accompanied by the receipt or proof of purchase

To initiate a return, please contact our customer support team at support@vayome.store. Once your return request is approved, we will provide a return shipping label and detailed instructions on how to send your package. Items sent back without prior return approval will not be accepted.

We’re happy to accept returns for items in their original condition. Please note: for change-of-mind returns, a 10% restocking fee will apply to cover inspection and processing costs.

For any return-related inquiries, please email us at the support email above.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at the support email so that we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Custom or personalized products
  • Personal care items (e.g., beauty and hygiene products)
  • Intimate or sanitary goods (e.g., undergarments, earrings, or swimwear for hygiene reasons)

Additionally, returns and refunds are not accepted for gift cards and final clearance items.

If you have any concerns regarding your specific item, please reach out to us at support email (support@vayome.store) before initiating a return request.

Exchanges

If you wish to exchange an item, the quickest way is to return the original item first. Once your return is approved and processed, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

For customers residing in the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without the need for justification. The item must meet the same return conditions as mentioned above, including being unworn, unused, with tags, and in its original packaging. A proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 15 business days.

Please note that banks and credit card companies may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@vayome.store

For any further questions or concerns, feel free to reach out to our customer support team at support@vayome.store. We appreciate your business and are committed to ensuring a smooth shopping experience.