FAQs
1. What is the return and refund policy?
At VAYOME, we offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, simply contact us within 30 days of receiving your order for a full refund or exchange. Conditions apply. For more details, visit our Return & Refund Policy.
2. How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use this link to track your order in real-time. If you have any questions, feel free to reach out to our support team at support@vayome.store
3. Do you offer international shipping?
Yes, we offer international shipping to many countries. During checkout, you will be able to see the available shipping options and rates based on your location.
📦 Shipping
We process all orders within 1–3 business days. Standard delivery within the United States (US) takes 7–12 business days, while international orders arrive in 7–13 business days. Express delivery both for US and international orders takes 6-10 business days. Once shipped, you’ll receive a tracking email so you can follow your package in real time. Please check our Shipping Policy for details.
4. What payment methods do you accept?
We accept a wide range of secure payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Shopify Payments
- Amex, Apple Pay, Google Pay, Amazon Pay and PayPal Wallet
5. How do I contact customer support?
You can reach our friendly customer support team through the following email:
support@vayome.store
6. Is my payment information secure?
Absolutely! We use SSL encryption to ensure that your payment details are 100% secure during checkout. We also work with trusted payment processors for safe and seamless transactions.
7. Can I change or cancel my order?
Once an order is placed, we begin processing it right away. However, if you need to make changes or cancel, please contact us within 12 hours of placing the order. We’ll do our best to assist, but we cannot guarantee changes once the order is processed.
8. Do you offer gift cards?
Yes. We are offering digital gift cards. It ranges from $50 to $500. It's an ideal way of gifting your dear ones with something they truly love.
9. How do I know if an item is out of stock?
If an item is out of stock, it will be clearly marked on the product page. You can also sign up for back-in-stock notifications to receive an email as soon as the item is available again.
10. What if I received a damaged or incorrect item?
We sincerely apologize if you receive a damaged or incorrect item. Please contact us immediately at support@vayome.store with your order details, and we will arrange a free replacement or refund.
11. Can I apply a discount code to my order?
Yes! If you have a discount code, you can apply it during the checkout process. Make sure the code is still valid and entered correctly for the discount to be applied.
12. Do you offer product warranties?
Some of our products come with manufacturer warranties. Please refer to the product details for warranty information or contact us for assistance.
13. Can I return a product if I change my mind?
Yes, you can return a product if it is in good, unused condition and within our return window. However, a restocking fee of 10% will be deducted from your refund for non-defective returns (e.g., change of mind or wrong item ordered).
14. What is a restocking fee, and why is it applied?
A restocking fee helps cover the cost of inspecting, repackaging, and restocking returned items. It is typically applied to returns that are not due to product defects or our error.
15. When is the restocking fee not applied?
No restocking fee will be applied if:
- The product is defective or damaged upon arrival
- You received the wrong item
- The return is due to our mistake
Thanks for shopping with us.
VAYOME